This individual will be responsible for multiple concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines. The position will report to the NA Regional Account FER Leader.
RESPONSIBILITIES:
REQUIREMENTS:
RESPONSIBILITIES:
- Field Equipment Representative (FER) to perform jobsite inspections and reviews as needed.
- FER to investigate fit and finish, field quality issues for all Hussmann products and submit field reports through a CRM online based program.
- Ability to communicate issues and give feedback to sales and engineering as required.
- Order parts needed to resolve equipment warranty and quality issues.
- Follow-up with warranty & engineering requests for additional details from job sites.
- Competence to manage all technical issues for delivered equipment to a positive resolution for the customer. This includes leveraging “subject matter experts” as needed from other parts of the organization.
- Ability to assess situations and prioritize job responsibilities.
- Ability to identify and champion cost saving measures and methods.
- Solution driven.
- Customer focused.
- Ability to develop positive relationships with contractors and customers.
- Skill to communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.
- This role will need to be positioned in the region of Philadelphia, PA to Baltimore, MD
REQUIREMENTS:
- 5+ years of related experience required.
- 2 years Refrigeration/HVAC or related Industry experience is preferred but not required.
- Bachelor’s degree is preferred but not required.
- A demonstrated ability to identify and champion projects through to completion.
- Excellent interpersonal and persuasion skills, both verbal and written required.
- Up to 50% travel required
