RESPONSIBILITIES:
- Field Equipment Representative (FER) to perform jobsite inspections and reviews as needed.
- FER to investigate fit and finish, field quality issues for all Hussmann products and submit field reports through a CRM online based program.
- Ability to communicate issues and give feedback to sales and engineering as required.
- Order parts needed to resolve equipment warranty and quality issues.
- Follow-up with warranty & engineering requests for additional details from job sites.
- Competence to manage all technical issues for delivered equipment to a positive resolution for the customer. This includes leveraging “subject matter experts” as needed from other parts of the organization.
- Ability to assess situations and prioritize job responsibilities.
- Ability to identify and champion cost saving measures and methods.
- Solution driven.
- Customer focused.
- Ability to develop positive relationships with contractors and customers.
- Skill to communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.
- This role will need to be positioned in the region of Philadelphia, PA to Baltimore, MD
REQUIREMENTS:
- 5+ years of related experience required.
- 2 years Refrigeration/HVAC or related Industry experience is preferred but not required.
- Bachelor’s degree is preferred but not required.
- A demonstrated ability to identify and champion projects through to completion.
- Excellent interpersonal and persuasion skills, both verbal and written required.
- Up to 50% travel required