Field Engineer I

REQ: REQ-112141 Engineering

  • Seoul, South Korea
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Service, Support, and Troubleshooting

  • Provide technical guidance and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
  • Provide troubleshooting assistance and support for new equipment installations, enhancements or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
  • Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
  • Work with training department to conduct operational, line and maintenance training for airline customers.
  • Assists in aircraft delivery and support during flight test and customer flight acceptance.
Liaison to Airline Customers/OEMs
  • Develop and maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current as new products and enhancements are released. Continually obtain new data, specifications, and interface often with the groups developing new products and software.
  • Provide regular, accurate and detailed technical reports to Field Engineering management and/or appropriate departments on all activities, observed field problems, and customer issues. Provides clear and concise written and verbal communication and often participates in continuing problem investigations.
  • Work closely with airline customer technical departments by providing timely and accurate data, reports and feedback.
Issue Resolution
  • Maintain a detailed working knowledge of aircraft avionics systems which interface with Panasonic equipment.
  • Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
  • Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
  • Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
  • Monitors and coordinates engineering solutions and implementation of fixes/solutions.

Requirements
  • Degree in engineering/ IT with 2 years relevant working experience.
  • Working knowledge of Linux/Unix commands, file system structure and overall familiarity with the various processes.
  • Able to operate standard electronic test equipment and tooling.
  • Knowledge of TCP/IP networks and troubleshooting methods.
  • Proficient in MS Office and Oracle applications.
  • Excellent verbal and written communication skills in English.
  • Independent individual with minimal supervision.

REQ: REQ-112141 Engineering

  • Seoul, South Korea
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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.