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Dispatcher (Commercial Refrigeration) - Urbandale, IA

REQ: REQ-123223 Service/Installation

  • Urbandale, IA, United States
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  • Schedule and dispatch service technicians to specific locations for routine maintenance and emergency repairs
  • Prioritize calls and leverage appropriate workforce
  • Respond to customer issues with billing and service
  • Communicate work orders, messages, and information to and from supervisors and technicians
  • Close work tickets and contact customers for quality feedback
  • Respond to and review calls taken by call center
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Process weekly payroll data
  • Additional responsibilities as assigned

Education:  High school diploma

Requirements:

  • HVAC/R knowledge/background preferred
  • Manage competing priorities/tasks in a fast-paced environment
  • Strong verbal and written communication 
  • Intermediate to advanced proficiency in Microsoft Office Suite
  • Strong organizational and time-management skills
  • High attention to detail
  • Flexibility to work outside normal hours
  • High level of professionalism and diplomacy
  • Strong customer focus skills
  • Excellent telephone and communication skills
  • Ability to handle high volume of calls
  • Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
  • Work effectively in diverse team environment

REQ: REQ-123223 Service/Installation

  • Urbandale, IA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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