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Dispatcher (Commercial Refrigeration / HVAC)

REQ: REQ-127361 Service/Installation

Hussmann Corporation
  • Bolingbrook, IL, United States
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Hussmann is a world leader in manufacturing, selling, installing, and servicing merchandising equipment and refrigeration systems to customers worldwide. The customer base includes supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, and food service.

As the Dispatcher, you will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs. You will report to the Area Service Manager.

Responsibilities:

  • Prioritize calls and leverage appropriate workforce
  • Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician
  • Respond to customer difficulties with billing and service
  • Communicate work orders, messages, or information to or from supervisors, or technicians
  • Work with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number
  • Upon work completion close ticket and contact customer for feedback about the task performed and the quality of the work
  • Respond and review calls taken by call center
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Additional responsibilities as assigned

Qualifications:

  • High school diploma Or five years' of related experience and/or training
  • Intermediate to advanced computer skills
  • Flexibility to work outside normal working hours, as required
  • Strong customer focus
  • Excellent telephone skills.
  • Ability to handle high volume of telephone calls
  • Work effectively in a diverse team environment

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other nonmerit-based factor.




REQ: REQ-127361 Service/Installation

  • Bolingbrook, IL, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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