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Dispatcher (Commercial Refrigeration) - Houston

REQ: REQ-119106 Operations

  • Houston, TX, United States
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  • Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs, verify receipt of call by technician
  • Answer and direct inbound phone calls
  • Text technicians and track locations using GPS applications
  • Manage technician check-in and checkout daily
  • Manage on-call schedule and communications with contact center
  • Alliance super-user mobile phone support
  • Part house purchase and tool orders
  • Manage warranty process and work scheduling
  • Process specialty job requests (scientific, etc.) with time and materials/quotes
  • Prepare and analyze customer quotes for service
  • Ability to prioritize calls and leverage appropriate workforce
  • Respond to customer difficulties with billing and service
  • Communicate work orders, messages and information to or from supervisors or technicians
  • Confer with customers/management to address questions, problems, or requests for service
  • Assign technicians and work order or purchase order number
  • Close work tickets and contact customers for feedback regarding performance/quality
  • Respond and review calls taken by call center
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Additional responsibilities as assigned 

Requirements: 

  • High school diploma and 5 years of related experience and/or training; or equivalent combination of education and experience; associate degree preferred
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite
  • Strong organizational, time management skills, and high attention to detail
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of refrigeration/HVAC a plus
  • High level of professionalism and diplomacy
  • Superior customer service skills
  • Excellent telephone and communication skills with ability to handle high volume of calls
  • Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
  • Work effectively in diverse team environment 

Hussmann International, Inc. is an Equal Opportunity Employer

REQ: REQ-119106 Operations

  • Houston, TX, United States
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