Dispatcher (Commercial Refrigeration)

REQ: REQ-111963 Service

  • Lenexa, KS, United States
  • Kansas City, MO, United States
  • Leawood, KS, United States
  • Overland Park, KS, United States
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  • Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs, verify receipt of call by technician
  • Answer and direct inbound phone calls
  • Text technicians and track locations using GPS applications
  • Manage technician check-in and checkout daily
  • Manage on-call schedule and communications with contact center
  • Alliance super-user mobile phone support
  • Part house purchase and tool orders
  • Manage warranty process and work scheduling
  • Process specialty job requests (scientific, etc.) with time and materials/quotes
  • Prepare and analyze customer quotes for service
  • Ability to prioritize calls and leverage appropriate workforce
  • Respond to customer difficulties with billing and service
  • Communicate work orders, messages and information to or from supervisors or technicians
  • Confer with customers/management to address questions, problems, or requests for service
  • Assign technicians and work order or purchase order number
  • Close work tickets and contact customers for feedback regarding performance/quality
  • Respond and review calls taken by call center
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Additional responsibilities as assigned 

Requirements: 

  • High school diploma and 5 years of related experience and/or training; or equivalent combination of education and experience; associate degree preferred
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite
  • Strong organizational, time management skills, and high attention to detail
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of refrigeration/HVAC a plus
  • High level of professionalism and diplomacy
  • Superior customer service skills
  • Excellent telephone and communication skills with ability to handle high volume of calls
  • Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
  • Work effectively in diverse team environment 

Hussmann International, Inc. is an Equal Opportunity Employer

REQ: REQ-111963 Service

  • Lenexa, KS, United States
  • Kansas City, MO, United States
  • Leawood, KS, United States
  • Overland Park, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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