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Cypress Member Services Representative

REQ: REQ-125600 Customer Service

Panasonic R&D
  • Seattle, WA, United States
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About Yohana:

Yohana is on a mission to help people find more balance and prioritize well-being. We create integrated software, services, and hardware specifically for modern families, to alleviate their mental load so they can feel present and connected. We are a fully funded independent subsidiary of Panasonic, one of the oldest purpose-driven brands in the world, with leadership from big tech (Google, Apple, Microsoft) as well as hypergrowth startups (Nest, Waymo, Casper).

First up is our Yohana Membership, which just launched in Seattle. It’s a personal assistant service designed for busy families – especially moms – to help lighten the mental load of having too much to do. It’s the first of many meaningful things we’re working on. 

We’re building a positive, supportive culture from the ground up, where individuals and teams grow together. Maybe you should join us.

About The Role:

Our member services team are dedicated assistants who partner with our members to get things done; whether that’s daily to-do’s or bucket list future planning. Unlike virtual assistants and productivity apps, we are real people who handle things exactly as our members would from start to finish. 

The ideal candidate will provide support with everyday household to-do’s and planning for multiple members with overlapping timelines. They have a natural curiosity for researching and love accomplishing things that seem impossible. They are a brand ambassador with our members as well as 3rd party partners and love delivering a memorable experience and providing world class customer service.  

What You'll Get To Do:
  • Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction
  • Responsible for onboarding new members and creating the first magic-moment
  • Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience 
  • Creates a relationship with the member by building rapport and trust
  • Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
  • Proactively anticipate future needs for the member & create mini-magic moments
  • Assist in professional partner selections, project management and communications 
  • Serves as a liaison between members and vendors in managing projects, budgets and logistics
  • Respond appropriately and immediately to member requests and concerns, keeping  members informed of the status of their to-do
  • Can de-escalate member 
  • Delivers service KPI’s and meets SLA’s ; always striving to exceed member expectations
  • Test and use company technology in order to provide product feedback to drive quality
  • Cross functional communication between multiple departments and key stakeholders
  • Learn and retain a thorough working knowledge of all existing and new products 
  • Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer 
What You'll Bring:
  • 3+ years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning
  • High school diploma or equivalent (required)
  • Post-secondary degree or certificate, preferably in Business Management (preferred)
  • Strong communication skills: Listening, verbal and written communication
  • Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite.  Experience with Salesforce is a plus   
  • Resourceful and creative ; strong researching skills
  • Extremely organized & excellent attention to detail
  • Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness
  • Remains calm & professional under pressure and with competing priorities
  • Supports colleagues through encouragement, open communication & “how can I help you” mentality 
  • Enjoys working in a collaborative work environment
  • Has flexibility in their work schedule and willing to work weekends, evenings and holidays
  • Has FUN!

What We Offer:

  • Opportunity to join a hyper-growth startup on a mission to make well-being attainable for modern families
  • Competitive compensation 
  • Comprehensive benefits: Medical, Dental, Vision, HSA, FSA
  • 401k eligibility 
  • Life & Short Term Disability Insurance
  • Supplemental Medical Coverage
  • Paid Time Off: Accrued Vacation & Sick
  • Employee Assistance Program
  • Group and 1-on-1 Career Coaching
  • Pet Insurance
  • Casual Dress Code
  • Catered Lunch & Snacks
  • Discounts on Panasonic products
  • Company Social Events

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest.

REQ: REQ-125600 Customer Service

  • Seattle, WA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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