Customer Support Engineer IV

REQ: MT5986 Engineering

  • Zurich, Switzerland
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Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of “People before Products” and, as we enter an exciting period of rapid global expansion to support new business, we are seeking talented people to join our team in Zurich.
The role:
Our Customer Support Engineers are ambassadors for Panasonic Avionics, we have exciting opportunities for candidates who want to work at the cutting edge of technology and who are prepared to travel internationally. 
We are looking for candidates with hands-on engineering experience and knowledge of :
  • Aviation
  • Software ,
  • Hardware (IT or Avionics)
They must be solution finders, not just problem identifiers, their aim being that airlines and their customers are 100% satisfied with our product. Candidates must be comfortable working alone, but also able to build good relationships to allow them to use the wider Panasonic team in resolving issues. This is not a 9-5 job!
You will maintain customer satisfaction through accurate, detailed and timely solutions to problems and queries. Troubleshoot and work to resolve system problems occurring on aircraft and provide technical guidance and assistance to customers. You will participate actively in any retrofits and / or the entry into service of new systems at assigned customers, working actively with the assigned customers to gather reliability data for Panasonic Avionics equipment and report relevant information gathered from customer’s organisation to the regional office and head office as appropriate.
Your skills:
Fluency in German is essential 
Strong technical background in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware.
Strong Microsoft Office skills with experience in LINUX and UNIX an advantage
Familiarity with EASA/ FAA requirements is desirable.
Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering.
Sound verbal and written communications skills.
Ideally degree-level educated or equivalent in engineering, avionics or relevant discipline.
The person:
Problem solver, using experience and knowledge in hardware and software.
Eligibility to work in the EU (ability to move freely within EU states and elsewhere is a key requirement of the role).
Hold a clean driving licence – an essential-user vehicle is provided for business and private use.
Capable of handling multiple tasks and customer inquiries
Ability to coach and train others
Eligibility to be given airside access through routine security checks etc.


REQ: MT5986 Engineering

  • Zurich, Switzerland
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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