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Customer Solutions Engineer III

REQ: REQ-131527 Engineering

Panasonic Avionics Corporation
  • Irvine, CA, United States
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Who we are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, Wi-Fi, and now Bluetooth headphone connectivity!   

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.  

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.   

Job Summary

Work as a technical partner that interfaces with the entire organization from Sales, Products/Services, Engineering and Program Management to architect solutions and outcomes to help airlines with their In-Flight Entertainment and Connectivity Systems strategically utilizing our platforms and products expertise, combined with our understanding of the customer’s needs and expectations to deliver solutions that focuses on their business outcomes, which then allows airlines to grow their businesses and overcome challenges. Subject matter expert for all technologies at Panasonic Avionics. Design and engineer new solutions starting from conceptual stage to customer delivery stage for Panasonic Inflight Entertainment and Communication systems. The solutions architect is expected to provide leadership and show a wide range of expertise across all disciplines of engineering with a focus on System Platform, Products & Services, and User Experiences.

Key Responsibilities

Proposals

  • Collaborate with Sales and Account Management teams to understand the regional sales strategy and provide technical solutions that will help achieve the sales goal.
  • Design and create complex, integrated product solutions with Account Management teams that meets the customer’s requirements for proposals/RFPs
  • Technical owner for compliance matrices, produce comprehensive technical analysis documents for proposed solution(s), and hardware/system parts lists.
  • Use existing customer system configurations, use cases, crew and maintenance operations to propose relevant upgrades in new solutions proposals.

  Architect Solutions:

  • Innovate and design new system solutions and products that will set the trend in the IFEC industry. Understand new customer demands and trends, and be able to adapt and create new product, system, software, and hardware solutions.
  • Create system block and architecture diagrams to facilitate discussion and review with engineering teams for new systems.
  • Translate airline design requirements and concepts into user flows, and mockups to engineering teams to create intuitive user experiences.
  • Collaborate closely Product and Engineering teams to help influence product roadmaps and system features based on customer requirements and align Panasonic Avionics’ business objectives.
  • Leverage Agile practices to capture requirements to create solutions for system platform, software products, and interactive user interface.
  • Provide subject matter expertise in specific products or technologies. Function as the organizational ambassador for internal and external teams.

Customer Interaction:

  • Collaborate with Account Management teams to identify business opportunities and provide technical solutions to customers during the RFP stages.
  • Support sales meetings to present technical solutions that compatible with customer system platforms with the airline’ business model in mind.
  • Attend customer meetings in-person and over teleconference to consult as well as gather customer use cases for new and undeveloped product/system features.
  • Collect customer requirements, provide technical guidance, product integration strategies, and best practices to apply to Panasonic technologies, system platforms, and products.
  • Create collateral and deliver presentations that are appropriate to the customer audience.
  • Work hands-on with customer to demonstrate Panasonic technologies and products.
  • Responsible for providing developing content and technical training to internal teams and customers.
  • Travel to trade shows, conferences, and customer sites for workshops.

Leadership:

  • Provide technical, guidance, and best practices to other members of the customer solutions department.
  • Train and mentor team members on new products, concepts, requirements, and other customer related information.
  • Show a strong sense of responsibility and passion for the presented solutions

Education/Experience Requirements

  • Bachelor of Science Degree in Computer Engineering, Computer Science, Systems Engineering, Software Engineering, Product Engineering, Electrical Engineering, or other related engineering degree, or equivalent experience.
  • 8+ years of related experience.
  • Require 10-15% travel.

Knowledge/Skill Requirements

  • Ability to clearly and effectively communicate technical requirements, design concepts, ideas, and solutions to engineering teams.
  • Expected to have strong customer facing skills including negotiation, conflict resolution, and crisis management.
  • Experience in communicating technical concepts, and solutions to non-technical audiences.
  • Experience in working in the Agile environment as a business and technical product owner.
  • Experience in working with brand and/or design guidelines for UI development.
  • Familiar with interaction design, use of interactive technologies, and best practices.
  • Familiar with AWS cloud computing, experience with development in Cloud, ability to explain cloud infrastructure, services, and applications preferred.
  • Willingness to learn and should be able to flourish in a fast, dynamic environment.

Our Principles: 

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude  

What we offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

REQ: REQ-131527 Engineering

  • Irvine, CA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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