Customer Service Representative

REQ: REQ-117162 Service/Installation

  • Bridgeton, MO, United States
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Role and Responsibilities

1. First contact for receiving phone calls and emails for parts order questions/concerns.

2. Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that can assist.

3. Monitors, expedites and follows up on order changes, specialty and delayed shipment items.

4. Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.

5. Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.

6. Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.

7. Work with the Parts Representatives to monitor the process of orders for shipment.

8. Assist in the maintaining the integrity of customer and transaction data.

9. Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.

10. Monitors and Maintains processes/workload related to Freight Claims and Returns.

11. Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.

Qualifications and Education Requirements

  • High School Diploma; Bachelor’s Degree Preferred
  • Minimum 1-2 years Customer Service Experience
  • Must be flexible to work outside normal working hours and weekends
  • Intermediate to advanced proficiency in Microsoft Office Suite
  • Strong communication skills, verbal and written

Preferred Skills

  • Work effectively in diverse team and fast paced environment. 
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail. 
  • Strong organizational, time management skills.
  • Able to meet short- and long-term deadlines. 
  • Bi-lingual English /Spanish is a plus

REQ: REQ-117162 Service/Installation

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.