Contact Center Representative - Temp to Hire

Customer Service

  • Bridgeton, MO, United States
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This is a temporary to hire position! All trainees will be required to work onsite at Hussmann's corporate headquarters in Bridgeton, MO. Training hours may be 1st or 2nd shift, and once fully trained, Contact Center Representatives must be available to work any shift, 7 days per week including holidays.

Key Job Functions:
  • Handle inbound calls from customers or technicians 24/7/365 with minimal assistance
  • Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call
  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
  • Handle follow up and escalation of service calls when applicable.
  • During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Requirements:
  • Exceptional customer service skills, telephone and communication skills, and the ability to work in a high call volume environment
  • Willing to work flexible hours, and overtime as needed.
  • Intermediate PC skills required (Microsoft Word/Outlook/etc.), and the ability to type a minimum of 40 WPM.
  • Ability to work in a team environment, follow procedures, adapt to change, and desire for continuous learning through cross-training.
  • Exemplary attendance is required.
  • Other duties as assigned by the supervisor.

Customer Service

  • Bridgeton, MO, United States
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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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