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Contact Center Agent

REQ: REQ-131117 Sales Support/Operations

Hussmann Corporation
  • Bridgeton, MO, United States
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The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.

Roles & Responsibilities:

  • Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary. 

  • Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.

  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations. 

  • Handle follow up and escalation of service calls when applicable

  • During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

Requirements:

  • 0-1 year Customer Engagement

  • High School or GED

REQ: REQ-131117 Sales Support/Operations

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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