Company Overview:
Panasonic Connect North America Professional Services, is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.
Essential Job Functions:
- Partner with Technical Supervision to ensure training compliance and support operational needs
- Periodically review training materials to ensure completion, effectiveness, and quality, coordinating with the trainer in KS
- Review and update training tracking sheets based on departmental needs
- Make recommendations as to the progression and retention of employees
- Monitor workflow & adjust as necessary to meet company objectives
- Identify and correct gaps in training content and materials to both standardize methods and generate higher productivity, quality, and safety among staff
- Research new training supplies and materials that can enhance training procedures while providing value to employees
- Identify future training needs and create a curriculum to facilitate
- Resolve any specific problems and tailor training programs as necessary
- Replace, adjust and/or repair faulty components
- Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
- Perform data input of required material into the system
- Delegate work to other techs to manage the daily workload
- Be a technical resource for new hires or interviews
- Perform quality inspections for all completed processes
- Read and interpret schematic diagrams and technical manuals
- Research and order parts required for individual repairs
- Provide feedback to supervisors of any observed trends or unusual failure conditions
- Miscellaneous daily tasks including quality control support and/or clean-up activities
- Other duties as assigned
Requirements:
- At least two years related experience
- Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
- Basic working knowledge and understanding of Windows
- Previous trainer/supervisory experience desirable
- Must be able to think strategically & establish direction
- Effective communication skills
- Strong leadership qualities
- Ability to balance and coordinate workload for multiple projects
- Possess good organizational, decision-making, and logical troubleshooting skills
- Ability to read and interpret parts diagrams and technical manuals
- Detail-oriented
- Ability to learn new applications and programs
- Must be able to lift 30 pounds
- Ability to work independently as well as in a team environment
- Excellent communication skills
- Working knowledge & efficiency using Microsoft Office
- Excellent verbal & written skills
All applicants to Panasonic Connect are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
