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Computer Board Repair Technician

REQ: REQ-128294 Production

Heartland Customer Solutions, LLC
  • Leawood, KS, United States
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Company Overview:

Heartland Customer Solutions, LLC, a wholly-owned subsidiary of Panasonic Corporation of North America, is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.

Primary Responsibilities:

  • Test, troubleshoot, and diagnose laptop / notebook PC circuit board failures

  • Replace and/or repair faulty components using solder techniques including but not limited to through-hole, surface mount , and high temperature soldering

  • Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams/ schematics

  • Conduct engineering change orders with minimal quality defects

  • Perform data input of required material

  • Perform quality inspections for all completed processes


  • Preferably AA/AS degree in electronics and/or 2 years related experience.

  • Experience in troubleshooting, soldering, and repairing multi-layered circuit boards down to the component level, including but not limited to the removal and replacement of surface mount components

  • Must possess basic knowledge of electronic test equipment such as an oscilloscope, digital multi-meter, logic probe, and tracker

  • Current knowledge of ASIC, chip scale, BGA and other SMT technologies

  • Ability to adapt to soldering under a microscope, learning enhanced soldering techniques, and using highly specialized equipment

  • Ability to view and handle very small components while working in a fast-paced environment

  • Must possess good organizational, decision-making, and logical troubleshooting skills

  • Ability to read and interpret schematic diagrams and technical manuals

  • Effective communication skills

  • Detail-oriented

  • Ability to work independently as well as in a team environment

  • Working knowledge of Windows operating systems

This is bench technician work. It is NOT helpdesk, networking, software applications, or PC assembly work. Applicants must be very dependable and have an excellent attendance history. Drug tests and criminal background checks will be performed. Qualified candidates must be highly motivated, show aptitude for learning as new products are introduced, and have a strong desire for career stability. 

All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

REQ: REQ-128294 Production

  • Leawood, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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