Commercial Performance Manager

REQ: EB3654 Sales

  • Slough, United Kingdom
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Job summary

Deliver and exceed the shared business goals with respect to passenger engagement, revenue and profit growth, deliver further innovation in the IFEC engagement and retail project, over the 5 year term.

The Commercial Performance Manager operates in a fast paced operational environment and is responsible delivering through self and others:

  • Optimise revenue and margin performance
  • A unique and airline approved customer proposition
  • High levels of airline account and airline passenger engagement and satisfaction
  • Establish and manage to an agreed set of performance metrics
  • Use data to ensure commercial interventions are applied to address changing base dynamics
  • Communicate key performance metrics both internally and to customer

A large part of this role will be operating commercial levers to optimise commercial outcomes (Pricing, Propositions, and Partners) as well as driving commercial innovation.

Major Responsibilities                                                                                                            % oF time

  • Set out commercial priorities in agreement with our partners to deliver on the commercial strategy & ensuring customer satisfaction
  • Create & manage performance indicator dashboards by working closely with the data analytics team to provide a clear and actionable view of commercial trends in segment
  • Engage with content curation and advertising teams to optimise commercial & customer engagement outcomes.
  • Work closely with stakeholders & retail partners to maximise sales productivity and pipeline management.
  • Ensure a deep understanding of base dynamics, contract & commercial objectives
  • Work to identify new commercial opportunities and develop new commercial initiatives
  • Assist in the construction of commercial agreements with partners and customer

10%

 

10%

 

25%

 

20%

 

10%

 

10%

 

25%

 

 

 

Knowledge/Skill Requirements

  • Technical understanding of In-Flight Entertainment systems and its related components.
  • Strong knowledge of Aviation or related industry.
  • Excellent written and verbal communication skills.
  • Excellent negotiation and presentation skills.
  • Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
  • Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
  • Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs.
  • Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook.
  • Assigned to large, complex, high visibility, strategic, or tactically important accounts.
  • Demonstrated and proven record of success in sales. Viewed as an expert in the field.
  • Having a wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Existing or quickly developed knowledge of airline retail practices and trends

Education/Experience Requirements

  • 7 - 10 years of account manager experience.
  • Bachelor’s degree in related field or commensurate work experience.

Other Requirements

  • Ability to travel 30% of time regarding account issues
#LI-POST

REQ: EB3654 Sales

  • Slough, United Kingdom
Apply Apply

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