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Call Center Agent - WFH

REQ: REQ-130431 Customer Service

Panasonic Connect, Professional Services
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Duties and tasks include, but are not limited to:

  • Taking inbound technical support and customer service inquiries from our customers, through phone/email/chat or other similar avenues
  • Thoroughly troubleshooting a wide variety of topics related to CLEARVIEW product
  • Creating and resolving tickets for support
  • Supporting fellow agents with any questions they are unable to resolve
  • Placing outbound calls to customers to provide updates and follow-up
  • Executing on special projects as needed


You should be:

  • Passionate about customer service and providing the best possible customer experience
  • Professional in all internal and external interactions
  • Comfortable using technology and learning new software applications
  • An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
  • An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
  • Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S.  Evening and weekend shifts are scheduled on a rotating basis

And have:

  • Good general computer and internet skills
  • Strong attention to detail
  • Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building
  • A background in food service, retail, or other service-oriented industries preferred

REQ: REQ-130431 Customer Service

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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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