Call Center Agent

REQ: REQ-119607 Operations

  • Leawood, KS, United States
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Job Duties:

  • Provide exemplary customer service to internal and external customers
  • Provide support for product specific incoming calls, chats and emails
  • Demonstrate timely and efficient resolution of customer contacts
  • Exercise empowerment within guidelines when accommodating customers
  • Evaluate, research and escalate as appropriate for skill level
  • Support customer requests for general inquiries and route as appropriate
  • Accurately document customer contacts within product-specific ticketing systems
  • Demonstrate efficient and appropriate use of resources
  • Demonstrate knowledge and ability to learn new products and product types

Job Requirements:

  • Previous call center experience preferred
  • A+ Certification preferred
  • Fundamental understanding of electronics required
  • Ability to read and understand technical documents and manuals
  • PC literate with the ability to use Microsoft Word, Excel and Power Point
  • Ability to perform multiple tasks simultaneously
  • Ability to work in a diverse, team-based environment
  • Ability to work independently with limited guidance
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

REQ: REQ-119607 Operations

  • Leawood, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.