Billing and Account Coordinator

REQ: REQ-119969 Finance

  • Salem, NH, United States
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The Service Biller is responsible for Service financial and operational tasks including documentation, material requisition, job costing, status monitoring, invoicing, and administrative closeout of service activities.  This position is required to closely interact with the Area Service Manager and assigned service staff to ensure the timely and accurate completion of tasks. 


1. Supports business leaders through the creation and interpretation of financial and operations reports.
2. Collects, validates, inputs, and reconciles cost data into system applications.
3. Responsible for receiving and reconciling purchase orders.
4. Ensures material and labor costs are posted to correct work orders in a timely manner.
5. Coordinates payroll activities for Service in the district and ensure technicians post their time daily.
6. Reviews billing backlog and coordinates/communicates with Fulfillment Leaders, Field Technicians, other Service Leaders, customers, and process warranty claims as necessary to resolve obstacles.

7. Research and resolve invoice disputes.
8. Sets-up service agreements in system applications based on transition documents.
9. Perform the invoicing process for internal and customer applications.
10. Performs general administrative functions to support the Service processes and Service Department.
11. Additional responsibilities as assigned.


• High School Diploma OR Five years of related experience and/or training; or equivalent combination of education and experience.


• Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Flexibility to work outside normal working hours, as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• High level of professionalism and diplomacy.
• Strong customer focus skills.
• Strong project management skills and high attention to detail.
• Demonstrated ability to making decisions, learn quickly, thinking rationally, and exercising good judgment. Work effectively in a diverse team environment.
• Working knowledge of refrigeration systems, service agreements.
• Ability to work both individually and as a team with minimum supervision.

REQ: REQ-119969 Finance

  • Salem, NH, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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