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Bilingual Technical Call Center Agent

REQ: REQ-132735 Customer Service

Panasonic Connect, Professional Services
  • Leawood, KS, United States
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Company Overview:
 

As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve.  Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions.  With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected.  Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.  Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365.  We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

Job Duties:

  • Provide exemplary customer service to internal and external customers
  • Provide support for product specific incoming calls, chats and emails
  • Demonstrate timely and efficient resolution of customer contacts
  • Exercise empowerment within guidelines when accommodating customers
  • Evaluate, research and escalate as appropriate for skill level
  • Support customer requests for general inquiries and route as appropriate
  • Accurately document customer contacts within product-specific ticketing systems
  • Demonstrate efficient and appropriate use of resources
  • Demonstrate knowledge and ability to learn new products and product types
     

Job Requirements:

  • Previous call center experience preferred
  • Fundamental understanding of electronics required
  • Ability to read and understand technical documents and manuals
  • PC literate with the ability to use Microsoft Word, Excel and Power Point
  • Ability to perform multiple tasks simultaneously
  • Ability to work in a diverse, team-based environment
  • Ability to work independently with limited guidance
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
  • Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
     

Bilingual English/Spanish and Bilingual English/Portuguese skills Desirable

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

REQ: REQ-132735 Customer Service

  • Leawood, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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