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Applications Operations Engineer IV

REQ: REQ-131560 Engineering

Panasonic Avionics Corporation
  • Irvine, CA, United States
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Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.

Who we are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills, and more.
If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

The Position: 
Support the 24/7 operation of Panasonic Avionics IFEC (In-Flight Entertainment and Connectivity) applications and services. Part the Application Services team charged with ensuring a high level of service continuity and reliability across the Panasonic Avionics suite of services. Lead the way in our automation footprint to ensure our streamlined management of our CPC server infrastructure.

Description

• Applications Engineer IV
• Architect key process improvement initiatives to support business continuity and reliability of system infrastructure.
• Assist with architecting application deployment guidelines and processes culminating in the successful execution of the deployment.
• Architect the implementation of server upgrades, maintenance fixes and vendor-supplied patches. Lead policies on how to better provide patch management to our infrastructure.
• Provide on-call 24/7/365 support on production systems, services & infrastructure in the event of emergency circumstances
• Lead design and documentation handoff with Level I, II and Level III Application Engineers
• Automation with Ansible is needed to provide playbooks for common tasks as well as architecting advanced pipelines in a CI/CD fashion.

• CUSTOMER SUPPORT
• Provide highest level escalation response to trouble tickets in a timely fashion and in compliance with NOC/CPC standards.

• OTHER SUPPORT
• Authoring and maintaining applications services technical documentation in ordinance with Panasonic Avionics Corporation standards.
• Develop, diagram, document, and communicate business requirements and procedures to IT staff and management.

What we’re looking for: 

• College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement
• 12+ years relevant IT/Development experience, including Network Operations Center and 24/7 call center experience
• 3GPP Standards and Wireless experience a plus
• Advanced proficiency with mySQL or MariaDB / Certification a plus
• Virtualization or AWS Certification a plus
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Some domestic (<10%) and international (<5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
• May be required to undertake temporary work assignments in other states, counties or countries as operational requirements dictate.
• May be required to lift up to 30 pounds.
• Current passport in good standing.
• Kubernetes / DevOps experience a plus
• Advanced proficiency of UNIX operating systems administration including Red Hat Linux, Ubuntu & CentOS
• Excellent verbal and written communication skills.
• Advanced proficiency of virtualization best practices and fundamentals
• Advanced understanding of network and communications systems fundamentals.
• Ability to coach and train others as a part of knowledge transfer.
• Ability to execute on multiple priorities in a dynamic environment.
• Intermediate understanding of network and communications systems and network monitoring concepts.
• Ability to execute on multiple priorities in a dynamic environment.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining best results.
• Determines methods and procedures on new assignments and may provide guidance to other technical positions



REQ: REQ-131560 Engineering

  • Irvine, CA, United States
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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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