Panasonic – PNA Director, HR Operations
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey.
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What You'll Get to Do:
The role leads a team of operations leaders who deliver an outstanding employee experience leveraging technology, people and process. This role requires strong influencing skills, people and stakeholder management, solid organizational and analytical skills, with a focus on accuracy and attention to detail alongside an ability to constantly evolve the efficiency and effectiveness of our processes. This role partners with internal and external customers/vendors to ensure the HR operational excellence strategy is built to provide scalable, digital solutions that drive business results and anticipate developing industry trends. This role will also partner with other HR and business leaders to ensure alignment and integration between HR service delivery and strategy. This individual is responsible for setting long-term operational excellence strategy and defining PEXNA HR’s approach to data driven decision making for delivery across all assigned HR services.
Responsible for managing the HR Operational Services team and its day-to-day operations for Tier 1 inquires and transactions management and the Tier 2 operational delivery of HR functional services, with an emphasis on ensuring continuous improvement.
Ability to build, deliver, project manage, provide change management and deploy.
Monitor the consistency, effectiveness, and efficiency of the HR customer experience and report out to leaders and stakeholders on an ongoing cadence.
Ensure the HR Operational Services team has the resources required to execute services effectively and efficiently, including up-to-date knowledge and information, and the capacity to handle volume of inquiries and meet Service Level Agreements (SLAs).
Own, orchestrate, and lead the Tier 2 operational delivery, case management and functional acumen of the full lifecycle of HR services (including functional areas as total rewards, onboarding, performance management, succession management, employee relations, learning, work and life events, LOAs, and separations) and the resolution of escalated inquires and transaction from Tier 1.
Advocate for the employee across these teams to make their experience seamless.
Strong focus on business and workforce outcomes through the operational delivery of functional HR service delivery as well as compliance and efficiency measures.
Lead HR technology support help desk to ensure ticket/case resolution meets SLAs.
Lead payroll and monitor for accurate, timely payments and operational excellence.
Lead compensation and benefits annual processes timely and accurately.
Oversee scheduling and staffing to ensure proper support for customer inquiries, transactions, and case coverage to meet SLAs and performance metrics.
Develop key metrics and manage performance against them; Meet financial effectiveness, productivity and quality goals.
Improve processes and drive requirements for additional improvements to eliminate manual processes.
Handle sensitive employee relations issues and/or sensitive data issues requiring discretion partnering with legal, investigations, and security.
Partner with HRBPs and CoEs to understand the needs of the business and respond with fit-for-purpose solutions, and where possible, pre-empt business needs by using analytics to forecast challenges and respond quickly to mitigate risk.
Ensure a seamless digital experience across HR services platforms and drive accountability across in-house and vendor delivered services.
Create a culture of collaboration, fast decision making, and a ‘fail fast – learn faster’-mindset.
Build and maintain relationships with key stakeholders and participate in relevant governance bodies to drive a more standardized and cohesive experience.
Collaborate with CoEs and the business to lead continuous transformation.
Oversee implementation of changes and transformational efforts across HR service delivery of all functional areas.
Results & Action Focused
Managing & Measuring Work
Customer Service Oriented
Operational Excellence Mindset
Innovative & Continuous Improvement Mindset
HR Service Delivery Coach
HR & Telephony Technical Acumen
Financial & Payroll Acumen
What You'll Bring:
Undergraduate degree in Business and/or Human Resources related fields; Advance degree (preferred)
Minimum 15 years combined general business and professional HR experience with five years working at the executive HR level
Previous experience leading– and transforming – an HR operations organization
Extensive expertise in HR Operations, digital HR Tools, platforms, and solutions
Proven expertise in HR customer service delivery of multi-tiered service delivery environment including key functional areas
Experience delivering lifecycle HR services
Ability to schedule team appropriately to meet SLAs and performance metrics
Strong analytical and continuous improvement skills
Excellent project, leadership and interpersonal skills
Excellent oral and written communication skills, including the ability to organize and present information in a clear and concise way to executive leaders
Strong external network providing access to best HR and talent practices and innovation
Experience with payroll and HR technology support
Experience partnering with senior leaders to reach strategic business goals
Experience leading a distributed team
Ability to build strong and engaged teams
Ability to work in highly matrixed organization
What We Offer:
- Competitive compensation package
- Comprehensive benefits
- Pet Insurance
- Paid Parental Care Leave
- Employee Referral Program
- Educational Assistance
- Flexible Work Program
- Volunteer time Off
- Casual Dress Code
- Total Well Being Program
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
All applicants are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.