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Laptop Repair Quality Control Technician

REQ: REQ-120585 Quality

Heartland Customer Solutions, LLC
  • Leawood, KS, United States
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Company Overview:

Heartland Customer Solutions, LLC, a wholly-owned subsidiary of Panasonic Corporation of North America, is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year. 

Primary Responsibilities

  • Sort and classify incoming product failures
  • Ensure appropriate documentation of incoming/outgoing inventory
  • Ensure reported issues have been resolved and documented properly
  • Ensure outgoing product condition is within specified guidelines
  • Determine and document QA failures
  • Return failed product to appropriate personnel for resolution
  • Participate in formal discussions regarding process improvement
  • Escalate QA concerns and trends to QA Supervisor
  • Perform other duties as assigned by QA Supervisor

Requirements

  • Must be detail-oriented and quality focused
  • Must possess good organizational and decision-making skill
  • Must possess effective communication skills
  • Must have ability to learn new applications and programs
  • Must be able to lift 30 pounds to a height of 5 feet
  • Must be able to work independently as well as in a team environment
  • General understanding of electronic devices and their purposes is required
  • Experience with Quality Assurance is preferred, but NOT required

Our Quality Assurance Technicians perform work at the bench (no travelling, no customer calls). Applicants must be positive, dependable, and have an excellent attendance history. Drug tests and criminal background checks will be performed. Qualified candidates must be highly motivated, show aptitude for learning as new products are introduced, and have a strong desire for career stability.

All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

REQ: REQ-120585 Quality

  • Leawood, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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