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Field Quality Specialist - Remote

REQ: REQ-122528 Quality

  • Boston, MA, United States
  • Boston, MA, United States
  • Harrisburg, PA, United States
  • East Boston, MA, United States
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The Field Quality Specialist will perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality.  Key Job functions include:

  • Effectively manage field projects within budgetary guidelines
  • Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to the manager and leads when schedule permits special project work
  • Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk
  • Provide customer support related to the delivery and startup of sustaining and new products
  • Participate in meeting cadences as required with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startups
  • Champion projects to completion
  • Support process improvement activities
  • Oversee complex order and new product builds


  • High School Diploma and Technical Degree preferred
  • Bachelor’s Degree preferred
  • A minimum of 8 years Refrigeration/HVAC or related industry experience
  • Must have advanced industry product knowledge; hands-on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
  • A minimum of 8 years of field project management experience  
  • Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
  • Experience facilitating meetings with cross-functional teams preferred
  • Experience managing complex customer start-ups
  • Ability to speak effectively before groups of customers or employees of the organization
  • Manufacturing new product launch/build experience a plus
  • Mobility within work facilities including manufacturing and installation sites
  • Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
  • Up to 70% independent travel to manufacturing and customer sites

Key Competencies and Success Factors:

  • Build efficient, realistic plans and detailed actions to achieve objectives; Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results
  • Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
  • Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner
  • Strong business acumen; ability to drive strategy, influence practices, processes, and policies that result in competitive advantage; Continuously works to improve value through process improvement
  • Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs, and advocates resolution of issues important to stakeholders
  • Strong ability to collaborate with cross-functional teams with the ability to influence and create action

REQ: REQ-122528 Quality

  • Boston, MA, United States
  • Boston, MA, United States
  • Harrisburg, PA, United States
  • East Boston, MA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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