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Customer Service Specialist

REQ: REQ-133360 Sales

Hussmann Corporation
  • Bridgeton, MO, United States
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About the Role: 
The Sales Support Specialist is responsible for supporting the sales managers through coordination and administration of sales activity through AR invoice creation. This position will prepare sales shipping reports, open orders, and coordinate with factories and other parties.  You will provide customer service to our Sales force and Channel Partners by supporting their sales endeavors through answering questions regarding their orders and general inquiries as directed. You will also be responsible for preparing customer invoicing for equipment shipments in a job cost billing environment and capture all equipment and freight costs and ensure proper invoicing on all orders. This position also requires you to adhere to and be compliant with specified revenue recognition policies, and accurately apply sales tax.  You will report to the Sales Support Supervisor.


Role and Responsibilities:

  • Order all equipment and coordinate deliveries as well as maintain proper documentation in job files: work orders, purchase orders, material transfers, shipping requests, freight support and acknowledgements
  • Process sales order changes. Follow up with Coordinators, Freight Carriers, Quotation Representatives, Field Equipment Representatives and Sales Representatives as necessary to ensure accuracy and expeditious completion of jobs 
  • Issue PO’s to manufacturing plants for required equipment.  Responsible for generating the customer invoice 
  • Review and resolve order acknowledgement discrepancies in the system 
  • Prepare accurate monthly sales order forecasting; verify credit approvals as needed 
  • Ensure customer satisfaction (internal and external) by maintaining high level of communication through sales order completion 
  • Individual must have the ability to deal with a variety of problems and customer questions 
  • Provide written correspondence to customers, vendors and managers within company policy and guidelines 
  • Research and resolve any customer invoicing discrepancies and ensure customer satisfaction
  • Provide updated comments on any open orders as to the latest progress, report any issues that could delay timing of invoice creation 
  • Responsible for any necessary sales order reconciliations of cost vs. expected costs; sales vs. expected sales 
  • Meet weekly billing goals in accordance with a performance metrics system 
  • Meet month-end billing and current billed sales reporting deadlines 
  • Position requires the annual booking of several million dollars of equipment per year

Qualifications and Education Requirements:

  • High School Diploma or GED Required 
  • Bachelor's Degree Preferred 
  • 2-3 years of experience in a customer service / AR invoicing environment required 
  • Strong project management skills, including the ability to organize and coordinate multiple tasks, communicate information in a timely fashion and with the appropriate sense of urgency 
  • Attention to customer needs and maintains a high level of discretion and confidentiality in dealing with sensitive material 
  • Excellent verbal and written communications skills, organizational skills, mathematical skills, problem solving, detail oriented and highly motivated 
  • Ability to work both individually and as a team 
  • Knowledge of CRM, InforXA, and standard Microsoft Office programs necessary. Experience with AS400 mainframe a plus 
  • Desire for continuous learning through cross-training 
  • Experience with Hussmann products desired, not required 
  • Less than 5% travel required


Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor

REQ: REQ-133360 Sales

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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